Feedback from previous guests about their experience
86%
liked the resort and would come back again
8.6/10
Great
Rooms
6.2
Location
8.8
Service
7.3
Dining
6.3
Guest reviews
8.6/10
based on 6 reviews
4/5
based on 1185 reviews
6.5
6.5/10 based on 498 reviews
#183 of 390 hotels in Orlando based on Tripadvisor
Neil
United Kingdom,
February
2025
6.6/10
I had a somewhat mixed experience at Surestay Plus By Best Western Orlando Lake Buena Vista. The spacious suite was perfect for my family, complete with a kitchenette that made our stay comfortable. However, I encountered issues with cleanliness and outdated furnishings that detracted from the overall experience. On the plus side, the breakfast was enjoyable, which was a nice way to start the day! 😊
Rooms
6.0
The spacious suite layout with a kitchenette was ideal for my family, but the cleanliness left much to be desired.
Service
6.0
The staff were generally friendly; however, I felt they were somewhat careless with my requests.
Location
8.0
The hotel is conveniently located near the Disney parks and various dining options, making it a great spot for our needs.
Dining
7.0
I really enjoyed the complimentary breakfast; it was hot, fresh, and a great help when traveling with kids.
Facilities
6.0
While the facilities were spacious, some aspects, like the outdated kitchen area and general cleanliness, needed attention.
Charles
United Kingdom,
December
2024
7.2/10
I had a bit of a mixed experience during my stay at Surestay Plus by Best Western. While the convenience of the location was fantastic and the staff were friendly and helpful, I was disappointed with the cleanliness and condition of the room. It definitely feels like the property could use some renovations and better housekeeping practices.
Rooms
5.0
My suite had a mini kitchen, but it was under-equipped and not very clean. The carpets and floors seemed like they hadn't been vacuumed. I also found cockroaches during my stay, which was unsettling.
Service
8.0
The staff I encountered were friendly and accommodating. Check-in was efficient and they helped me with a room change promptly when needed.
Location
10.0
The hotel is perfectly located close to Disney and various restaurants, making it very accessible for family outings and theme park visits. It's definitely a highlight of the stay.
Dining
6.0
Breakfast was underwhelming; I expected more options, especially given the current circumstances. The pancakes were decent, but the breakfast hours felt a bit limited for families.
Facilities
5.0
I noticed that the pool wasn't heated and was not well-maintained, which was disappointing. Additionally, the overall state of the facilities could really use improvement.
Rob
United Kingdom,
December
2024
7.6/10
My stay at Surestay Plus By Best Western was quite a mixed bag. The spacious king room felt more like a suite, perfect for relaxing after long days at the parks. However, I noticed the hotel was undergoing renovations, which made some areas look a bit rough around the edges. While the breakfast and shuttle service were solid, I had some concerns about the cleanliness in certain spots. Overall, it was a decent place to stay considering the location and comfort but there's room for improvement. 🌟🏨
Rooms
8.0
The king room was spacious, resembling more of a suite than a standard hotel room, which I appreciated.
Service
8.0
Most staff members were friendly and accommodating, making my experience enjoyable.
Location
9.0
The location was ideal, just a short ride away from Disney parks and near plenty of dining options.
Dining
7.0
The complimentary breakfast was decent, with good options to fuel up before hitting the parks.
Facilities
6.0
While some areas were under renovation, the overall facilities felt adequately maintained.
Justin
United Kingdom,
December
2024
6.8/10
I had a mixed experience during my stay at Surestay Plus. The location was fantastic, just a short drive to Disney World, making it easy to access the parks. However, the hotel's condition showed signs of needing renovations, with some outdated amenities and cleaning issues. While the staff was friendly and helpful, and the breakfast was decent, I encountered a few discomforts like the noisy air conditioning and some cleanliness concerns.
Rooms
6.0
The suite layout was spacious and comfortable, which was great for my family, but the air conditioning was incredibly loud, rattling the room during the night.
Service
8.0
The staff was genuinely nice and very helpful, which made my experience a bit more enjoyable despite the other issues I faced.
Location
9.0
The location was perfect for visiting Disney, just 10-15 minutes away, and there were plenty of dining options nearby, enhancing the convenience of my stay.
Dining
6.0
The breakfast was okay on the first day but disappointing on the second, with limited options, not what I expected for a hotel stay.
Facilities
5.0
While some facilities were decent, like the housekeeping, I found the pool area neglected, and it needed frequent cleaning due to debris.
Zoe
United Kingdom,
November
2024
6.8/10
I had a mixed experience during my stay at Surestay Plus By Best Western Orlando Lake Buena Vista. While I found the staff to be incredibly friendly and the location convenient for accessing the Disney parks, I was disappointed with the condition of the rooms as some aspects seemed outdated and in need of maintenance. The breakfast options were decent, but I felt that there were some significant improvements needed in room cleanliness and amenities.
Rooms
5.0
The room I stayed in was spacious, featuring two queen beds and a sofa bed, which was perfect for my family. However, there were issues like cleanliness and outdated kitchen equipment that dampened the experience.
Service
8.0
The staff at the hotel were truly accommodating and friendly, always willing to assist with requests, which really made me feel welcomed during my stay.
Location
8.0
The location was fantastic, just a short drive to the Disney parks and conveniently near a variety of restaurants, making dining options plentiful.
Dining
7.0
The complimentary breakfast included tasty items like pancakes and fresh fruits, which I enjoyed and appreciated for saving time before heading out to the parks.
Facilities
6.0
While the amenities like kitchenettes and shuttle services were helpful, the overall upkeep of the facilities could use a significant upgrade to enhance the guest experience.
Curtis
United States of America,
October
2024
6.8/10
I had a mixed experience at this hotel. The rooms were spacious and comfortable, almost like a one-bedroom suite with a full kitchen, but they did show signs of age and some areas were a bit unkept. The location was fantastic, close to Disney and restaurants, which made it very convenient. However, I had some issues with service, like noisy late night housekeeping that disrupted my sleep and a lack of adequate bedding for the sofa bed.
Rooms
7.0
I found the rooms to be spacious and comfortable, with a nice kitchenette, although they appeared a bit old and some areas could use better maintenance.
Service
6.0
While the staff was friendly and kind, I experienced some issues, like random knocking at my door and not receiving bedding for the sofa bed.
Location
9.0
The hotel is perfectly located near Disney and a variety of dining options, which was a huge plus for me.
Dining
5.0
The dining options were a bit limited; while included in the rate, the grab-and-go breakfast could definitely use more variety.
Facilities
7.0
The hotel had a decent setup with good amenities, but I think they could improve the kitchen area in the rooms for better functionality.
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